Last updated: September 18, 2026
Every retainer comes with a 30-day fit guarantee, starting on the day it is delivered. If it does not fit, email ask@moses.com within those 30 days with your order number and a description of the problem. We will remake it at no charge. If we cannot get the fit right, we will provide a refund.
The guarantee covers fit. Retainers maintain the position of your teeth; they do not move shifted teeth back into place. If your teeth have moved or you have had dental work since your scan, tell us so we can review what is needed.
An annual retainer subscription includes unlimited replacements for lost or broken retainers during the paid year. Email ask@moses.com to request a replacement. Turning off your next renewal does not remove this coverage during the year you have already paid for.
The subscription replacement benefit does not apply to one-time purchases. The fit guarantee, manufacturing warranty and any rights required by law still apply.
The annual plan is $585 USD paid upfront for a year. Cancellation stops the next annual charge. You keep your paid deliveries and replacement coverage through the end of the paid year. There is no partial refund for unused months if you change your mind.
This does not affect refunds for fit problems we cannot resolve, orders we cannot fulfill, or refunds required by law. See our Cancellation policy.
If we cannot fulfill your order, we will refund the unfulfilled purchase. If an advertised shipping date changes, we will contact you with the revised timing and any cancellation and refund options required by law.
The stainless steel case ships in December 2026. It may arrive separately from a retainer ordered at the same time. If you need to change or cancel a case order, contact us before it ships.
If your order arrives damaged, contains the wrong item or appears lost in transit, email ask@moses.com as soon as possible. We will investigate and arrange a replacement or refund where appropriate. Title and risk of loss pass to you on delivery, subject to applicable law.
Contact us first. We will confirm whether a return is needed and give you instructions. Do not send a used retainer or another product to our mailing address without instructions. Hygiene restrictions do not remove your fit guarantee, warranty or statutory rights.
Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. Nothing in this policy limits rights you have under applicable consumer law.
