Last updated: September 18, 2026
The annual subscription costs $585 USD, billed in full at checkout and every 12 months after that unless you cancel renewal. Applicable taxes and any shipping charges are shown at checkout. Each paid year includes two upper and lower retainer pairs, delivered approximately six months apart, and unlimited replacements for lost or broken retainers during that paid year. There is no additional retainer charge for the included six-month delivery.
Your initial subscription includes one complimentary stainless steel case. It is not included with every delivery or renewal. The case ships in December 2026 and may ship separately from your retainer.
You can stop the next annual charge at any time before your renewal is processed. Manage your subscription through your customer account or email ask@moses.com from the email address used for your order.
Cancellation stops future renewal. It does not end the year you have already paid for: you keep both included deliveries and replacement coverage through the end of that paid year. We do not provide a partial refund for unused months if you change your mind.
For example, if you cancel in month three, you will not be charged for the following year. Your included second delivery and replacement coverage for the current paid year remain available.
The cancellation terms do not remove your 30-day fit guarantee, a refund due if we cannot fulfill your order, or any rights required by law. See our Refund policy for details.
A one-time retainer purchase costs $400 USD for one upper and lower pair. It does not renew. A case purchased separately also does not renew.
To request cancellation of a one-time order, email ask@moses.com as soon as possible. We will check whether it has already been made or shipped and confirm the available options.
The price and billing schedule confirmed when you subscribed apply to your subscription. This policy does not automatically move an existing subscription to a different price or billing schedule.
