Last updated: September 18, 2026
These Terms & Conditions govern purchases of products (the "Products") from Antiplastic Inc. ("moses," "we," "us" or "our") through moses.com and its related storefront and checkout (the "Site"). Our Privacy policy explains how we handle personal information.
Please read these Terms carefully. By agreeing to these Terms when placing an order, you agree to the binding arbitration and class action waiver in Section 15. You may opt out as described there.
1.1 You must be at least 18 years of age and able to form a legally binding contract to purchase Products. By placing an order, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete.
1.2 You may purchase a Product for a minor only if you are the minor’s parent or legal guardian. By doing so, you agree to these Terms on the minor’s behalf, represent that you are authorized to do so, and accept responsibility for supervising the minor’s use of the Product in accordance with all instructions, warnings, and care guidance.
2.1 moses offers custom dental retainers and related accessories. Our retainer is made to maintain the position of your teeth. It is not an aligner or a mouthguard for grinding or clenching. Product descriptions explain the materials, fit and care requirements for each product.
2.2 Our products and website are not a substitute for professional dental, orthodontic or medical care, diagnosis or treatment. Consult your dentist or orthodontist if you have active treatment, recent dental work, loose teeth, gum disease, oral pain or another oral health concern. Follow the instructions, warnings and care guidance provided with your product.
2.3 Fit and comfort depend on an accurate, current dental scan. With your authorization, we request your scan from your dental office. Tell us if your teeth have shifted or you have had dental work since the scan. If you experience pain, injury or significant discomfort, stop using the retainer and seek professional advice. This does not limit the fit guarantee in Section 8.
3.1 Your submission of an order is an offer to purchase. Any automated email or other acknowledgment that we received your order is not an acceptance of the order. We may accept or decline an order, or limit or cancel quantities before acceptance, in our discretion, including where we suspect fraud, error, or reseller or commercial purchasing. A contract of sale is formed only when we ship the Products or send you a separate express notice accepting the order, whichever occurs first.
3.2 Prices are stated in U.S. dollars and are exclusive of taxes, shipping, and handling unless otherwise stated. We may correct pricing or description errors before accepting an order. If we have charged you for an order that we do not accept or that we cancel before acceptance, we will promptly refund the amount charged. Prices may change without notice, but a price change will not affect an order after acceptance.
3.3 You are responsible for all applicable sales, use, and similar taxes, which will be calculated and added at checkout where required.
4.1 You authorize us and our third-party payment processors to charge your selected payment method for the total order amount, including taxes and shipping. You represent that you are authorized to use the payment method provided. We do not store full payment card numbers; payment processing is handled by our processor subject to its terms and the applicable card network rules.
4.2 A one-time retainer purchase is $400 USD for one upper and lower pair, with no recurring charge. The annual subscription is $585 USD, charged in full at checkout and every 12 months from purchase unless renewal is canceled. Applicable taxes and shipping charges are shown at checkout. The subscription includes two upper and lower retainer pairs per paid year, delivered approximately six months apart, and unlimited lost or broken retainer replacements during the paid year. The included six-month retainer delivery does not carry an additional retainer charge.
4.3 By choosing the annual subscription and consenting to its recurring terms at checkout, you authorize the annual charges described in your order. Your initial subscription includes one complimentary stainless steel case, not a case with every delivery or renewal. The case ships in December 2026 and may ship separately.
4.4 You may stop the next annual renewal before it is processed through your customer account or by emailing ask@moses.com. Cancellation does not end the year already paid for: both included deliveries and replacement coverage remain available through that paid year. There is no partial refund for unused months if you change your mind. Refunds for unresolved fit problems, orders we cannot fulfill and rights required by law are unaffected. Our Cancellation policy provides further details.
4.5 The billing schedule and price confirmed for an existing subscription continue to apply; these Terms do not automatically change an existing contract. We will give any notices and obtain any consent required by law before applying changes to future renewals.
5.1 Retainers ship within five business days of receiving your dental scan. Shipping means dispatch, not arrival. If the scan is incomplete or no longer matches your teeth, we will contact you to resolve it. Transit time depends on the carrier. The stainless steel case ships in December 2026 and may ship separately from the retainer. Retainer delivery is currently available only in the United States.
5.2 If we cannot meet an advertised shipping timeframe, we will notify you of the revised timing and provide any delay-consent, cancellation and refund options required by law. We do not charge again for the included six-month retainer delivery.
5.3 Title and risk of loss pass to you when the product is delivered to the shipping address supplied with your order. If a shipment is lost or damaged before delivery, contact ask@moses.com promptly, ideally within 14 days after the expected delivery date, so we can investigate with the carrier and arrange a replacement or refund. This request does not limit your statutory rights or subscription replacement coverage. Please keep your delivery address current.
6.1 Our Refund policy is incorporated into these Terms. Contact us before returning a product. For hygiene and safety reasons, opened or used oral appliances may not be eligible for an ordinary return, but this does not exclude the 30-day fit guarantee, subscription replacement benefit, limited manufacturing warranty or rights required by law.
7.1 moses and its licensors retain all intellectual property rights in proprietary materials, formulations, manufacturing methods, designs, specifications, know-how, branding, and other technology embodied in or used to develop or manufacture the Products, in each case to the extent protected by applicable law (collectively, the “moses Technology”). Your purchase transfers ownership of the physical Product only and does not grant you any right to use the moses Technology except as necessary for the ordinary personal use of the Product.
7.2 The Products are sold for personal, household use only. You agree that you will not, and will not direct or assist any third party acting on your behalf to: (a) reverse engineer, deconstruct, deformulate, or otherwise analyze a Product for the purpose of developing, manufacturing, or commercializing a competing or substantially similar product; (b) conduct, commission, or facilitate chemical, spectroscopic, analytical, structural, materials, or other testing or analysis of a Product for the purpose of determining or replicating any proprietary composition, formulation, or manufacturing method; (c) copy, replicate, manufacture, or have manufactured any competing or commercial product based on the Products, the moses Technology, or information obtained in violation of this Section; (d) resell, distribute, or transfer the Products for commercial purposes, or use the Products other than for their intended personal use; or (e) remove, alter, or obscure any proprietary notice, marking, or label on or accompanying the Products.
7.3 The contractual restrictions in this Section apply only to you and persons acting on your behalf, are a material inducement to the sale, and survive completion of the sale. To the extent any moses Technology qualifies as a trade secret under applicable law, you may not use or disclose it except as necessary for the ordinary personal use of the Product. An actual or threatened breach of this Section may cause irreparable harm for which monetary damages would be inadequate; accordingly, moses may seek injunctive or other equitable relief, in addition to any other available remedy, subject to applicable law.
8.1 moses warrants to the original purchaser that, for a period of 90 days from the date of delivery (the “Warranty Period”), the Products will be free from material defects in materials and workmanship under normal use and in accordance with the accompanying instructions. This limited warranty does not cover: (a) normal wear and tear; (b) damage from misuse, accident, alteration, improper storage, or failure to follow instructions; (c) discomfort, fit, or results that vary by individual; or (d) Products not purchased directly from moses.
8.2 If a Product does not conform to this limited warranty during the Warranty Period, the remedy under this limited manufacturing warranty is, at moses’s option, to repair or replace the Product or to refund the purchase price paid for the Product, upon return of the Product in accordance with our instructions. To make a warranty claim, contact us at ask@moses.com within the Warranty Period with proof of purchase. This warranty does not limit the separate fit guarantee or subscription replacement benefit below, or remedies that cannot legally be excluded.
8.3 Every retainer has a 30-day fit guarantee from delivery. Email ask@moses.com within that period if it does not fit. We will remake it at no charge. If we cannot get the fit right, we will provide a refund. The exclusion of individual fit from the manufacturing warranty does not exclude this separate guarantee.
8.4 Annual subscriptions include unlimited replacements for lost or broken retainers during the paid year. Email ask@moses.com to request a replacement. Turning off renewal does not remove this benefit during the paid year. This benefit is separate from the two scheduled deliveries and does not apply to one-time purchases.
9.1 EXCEPT FOR THE EXPRESS WARRANTIES AND GUARANTEES SET FORTH IN SECTION 8, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS AND THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND moses DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
9.2 Some jurisdictions do not allow the exclusion of certain implied warranties or limitations on how long an implied warranty lasts, so some of the above exclusions may not apply to you. To the extent an implied warranty cannot be disclaimed, it is limited in duration to the Warranty Period. This limited warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction. Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot be waived.
10.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL moses OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE PRODUCTS OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.2 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, moses’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PRODUCTS OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM OR ONE HUNDRED DOLLARS ($100).
10.3 Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms excludes or limits any liability or remedy that cannot lawfully be excluded or limited, including liability for personal injury caused by negligence, strict products liability or harm caused by a defective Product, fraud, or willful misconduct.
11.1 To the extent permitted by law, you agree to indemnify and hold harmless moses and its officers, directors, employees, and agents from third-party claims, liabilities, damages, and reasonable expenses (including reasonable attorneys’ fees) arising directly out of: (a) your unlawful resale or commercial distribution of a Product; (b) your intentional misuse of a Product in violation of the accompanying instructions; or (c) your violation of a third party’s rights.
12.1 You will purchase and use the Products only in compliance with applicable law. You may not purchase, export, reexport, transfer, or use any Product in violation of applicable U.S. or other export-control, sanctions, embargo, or trade-restriction laws, or for or on behalf of any person, entity, territory, or destination subject to applicable blocking sanctions or other transaction prohibitions. You represent that you are not subject to any such prohibition and are not acting on behalf of a person or entity that is.
13.1 These Terms and any dispute arising out of or relating to them or the Products are governed by the laws of the State of California, without regard to its conflict of laws rules, and, as applicable, the Federal Arbitration Act. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 15, the exclusive venue for any dispute not subject to arbitration is the state and federal courts located in Santa Clara County, California, and you consent to personal jurisdiction there.
14.1 Before either party commences an arbitration or court proceeding, other than an individual small-claims action or a request for temporary equitable relief permitted under Section 15.5, the initiating party must send the other party written notice describing the dispute and the relief sought. Notices to moses must be sent to ask@moses.com, and notices to you may be sent to the email address or mailing address associated with your order. The parties will then attempt in good faith to resolve the dispute informally for at least 30 days after receipt of the notice. This requirement is a condition precedent to initiating arbitration or a court proceeding, and any applicable limitations period will be tolled during the 30-day informal-resolution period.
15.1 PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND moses TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
15.2 Agreement to Arbitrate. Except as provided below, you and moses agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Products will be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by this Section. The arbitration will be conducted by a single arbitrator, in the English language, and may proceed in person, by videoconference, by telephone, or on documents as the rules allow. If AAA is unavailable or unwilling to administer the arbitration, the parties will confer in good faith to select another nationally recognized arbitration provider that applies substantially similar consumer protections. If the parties do not agree on a substitute provider within 30 days, either party may ask a court of competent jurisdiction to appoint an arbitrator under the Federal Arbitration Act, and the arbitration will otherwise proceed under this Section.
15.3 Class Action Waiver. YOU AND moses AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of a representative or class proceeding.
15.4 Costs; Consumer Protections. moses will pay arbitration filing, administration, and arbitrator fees to the extent required by the applicable arbitration rules or applicable law, and in any event as needed to ensure this Section is enforceable. The arbitrator may award any relief available to an individual under applicable law, including public injunctive relief to the extent such relief cannot lawfully be waived. Any arbitration will take place in the county of your residence or another mutually agreed location, or be conducted remotely.
15.5 Exceptions. Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive or equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual property or the restrictions in Section 7. This arbitration agreement does not preclude you from bringing an issue to the attention of a government agency.
15.6 Opt-Out. You may opt out of this arbitration and class-waiver Section within 30 days after you first accept these Terms by sending written notice of your decision to opt out to ask@moses.com, including your name and order information. Opting out will not affect any other provision of these Terms.
15.7 Severability; Survival. If any provision of this Section 15, including the Class Action Waiver, is found unenforceable as to a particular claim or request for relief, it will be modified to the minimum extent necessary to make it enforceable or, if modification is not possible, severed only as to that claim or request. The arbitrator will determine all remaining claims and requests on an individual basis, including any request for public injunctive relief to the fullest extent permitted by law. Sections 7, 10, 11, 13, 15, and 17, and any other provisions that by their nature should survive, survive termination of these Terms and completion of any sale.
16.1 We may update these Terms from time to time. The version in effect at the time you place an order governs that purchase. We will post the updated Terms with a revised “Last Updated” date, and material changes will apply prospectively to orders placed after the changes take effect.
17.1 These Terms, together with any policy incorporated by reference and any applicable order acknowledgment, acceptance notice, or shipping confirmation, are the entire agreement between you and moses regarding your purchase and supersede any prior understandings. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Headings are for convenience only. Notices to you may be provided electronically, including by email or by posting on the Site.
18.1 Antiplastic Inc., operator of moses. 76 Bowery, Unit 6, New York, NY 10013, United States. Email: ask@moses.com.
